A truly unique place

Terms & Conditions

 

Check-in is available between 16:00 (4 PM) and 23:00. Check-out is before 10:00 (10 AM).

Breakfast is always included in price for accommodation. All prices include VAT. Prices also include city-tax (gistináttagjald) if being collected by Icelandic Government.

Bookings with standard cancellation policy can be cancelled with at least 7 day notice with an e-mail to info@hotelflatey.is. All reservations made less than 7 days before arrival are non-cancellation.

If the cancellation is not made within the stated notice or in case of no-show, the total amount will be charged to the credit card. Payment for full amount for accommodation will be charged 2-4 days prior to arrival.

For group reservations a different cancellation policy may apply and stated in group reservation confirmation. Please contact Hotel Flatey for further details.


These general terms and conditions apply for all services delivered by the hotel. This contract, hereafter referred to as the booking, comes into effect on request from the customer through this booking system.

The hotel is obligated to perform the services ordered by the customer and agreed to by the hotel. The customer is obligated to pay the hotel the agreed prices for these and other services enlisted.

 

The hotel promises that personal information about its customers provided by the customers in relation to the booking is provided in full confidence. Personal information about the buyer will not be submitted to a third party under any circumstances.

The hotel may send out communication through a property management system using personal information, such as residency, age, to prepare an appropriate email. This information is never given to a third party and you can always ask for your personal information to be deleted.

 

This booking shall be governed and interpreted in accordance with the law of Iceland. All disputes must be litigated in the district court of Reykjavík.


Children and extra beds

Extra person in room 0-6 years old: Free of charge.

Extra person in room 7 years old and older: 5.000 ISK per person per night, breakfast included.

Maximum capacity of extra beds/baby cots depends on the room type.

Extra beds and baby cots are upon request and need to be confirmed by the hotel.

Supplements will not be calculated automatically in the total costs and must be paid separately at the hotel.


Pet Policy

Pets are not allowed on Flatey Island.

 

Accepted Credit Cards

American Express, Visa, Euro/MasterCard, Diners Club, Maestro.

 

Force Majeure

Hotel Flatey cannot be held liable for delays or cancellations that are caused by events that are beyond its reasonable control, including, but not limited to strikes, restriction on supplies, acts of civil or military authority, acts of terrorism, insurrections, peace or army action, civil commotion, demonstrations, natural disasters, etc.